Complaint Form

Complaint Form

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Contact Points

Complaint Form

To report a problem, make a complaint or offer suggestions, you can:

- Call us at 030.306.1200

- Write us an email segnalazioni@bresciamobilita.it;

- Complete the form downloaded from the website www.bresciamobilita.it and available at the Tourism and Mobility Infopoints (Via Trieste 1 and Viale Stazione 47) and at the InfoTicket Point (Via San Donino 30)

- Complete the form available at the following link 

- Write to Brescia Mobilità, Customer Care, Via Leonida Magnolini 3, 25123 Brescia

- Send us a fax at 030.306.1004

 

If you have a complaint, you must specify your name and contact information and attach any documentation to facilitate the reconstruction of the facts by the companies.

Each report is carefully considered by the Group and written responses are provided within a maximum of 15 working days from the receipt.

After 90 days from submission to Brescia Mobilità it is possible to send a report to the Transport Regulatory Authority in accordance with (EU) regulation no. 181/2011 regarding the rights of bus passengers by:

- registered mail to Autorità di Regolazione dei Trasporti – Via Nizza, 230 – 10126 Turin

- email to pec@pec.autoritatrasporti.it or reclamibus@autorita-trasporti.it

- internet at the website www.autorita-trasporti.it

Latest news

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BRESCIA'S SUBWAY CELEBRATES 10 YEARS!

"To mark the first 10 years of service of the Brescia subway, the Group decided to celebrate this important milestone with the city. "Just as on that"To mark the first 10 years of service of the Brescia subway, the Group decided to celebrate this important milestone with the city. "Just as on that 2 March 2013 the first subway journey was totally free of charge, to allow as many people as possible to experience the new means of transport, today too, after 10 years, we wanted to give the same experience. "For the entire day of Thursday 2 March, from 7 a.m. until 7 p.m., there will be a desk inside each of the 17 stations where our dedicated staff will distribute a special, limited-edition ticket: it will give people the chance to travel for free on the subway on Sunday 5 March. "Completing the subway celebrations will be Luca Font, an internationally renowned street artist and a leading name in the contemporary art scene, who will decorate one of the subway maintenance buildings at the Via Magnolini depot. The work will begin shortly, but the artists style can already be admired on the bodywork of a train that has been set up, for the first time, also on the external bodywork: to allow art to be enjoyed not only inside the subway stations, but also while travelling. "Finally, the occasion of the subways important anniversary, as well as the year in which Brescia is the Italian Capital of Culture, was taken to publish Arte in Metro, a photographic volume in which the ten years of the subway are recounted through the eyes and works of the artists who have contributed - and will contribute - to making it a true museum of contemporary art.

brescia,

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INTEGRATED TICKET BERGAMO-BRESCIA 2023

"On the occasion of the year in which Bergamo and Brescia will share the title of Italian Capital of Culture, an integrated ticket has been created...