Complaints, reports and accessibility

Complaints

You can submit complaints, reports, and suggestions using the most convenient method:

• Telephone: 030 3061200
• E-mail: segnalazioni@bresciamobilita.it
• Paper form (available online and at Tourism and Mobility Infopoints)
• Online form: fill out directly from the website
• Mail: Brescia Mobilità – Customer Care
• Via Leonida Magnolini 3, 25123 Brescia

You must:

• provide your personal details and contact information
• attach any relevant documentation (travel documents, receipts, photos, etc.) to facilitate verification

Written requests will be responded to within 15 working days of receipt.

Reports to the Transport Regulatory Authority (ART)

If 90 days have passed since you submitted your complaint to Brescia Mobilità and:

• you have not received a response

or

• you are not satisfied with the outcome,

you can contact the Transport Regulatory Authority (ART) (EU Regulation No. 181/2011) by:

• Registered mail
• Transport Regulatory Authority, Via Nizza 230 – 10126 Turin
• E-mail
  • certified email (PEC)@pec.autorita-trasporti.it
  • reclami-bus@autorita-trasporti.it
• Online portal (SiTe): www.autorita-trasporti.it

Lost Items

If you have lost an item on a bus or subway, you can contact Customer Care.

What happens after the item is found:

At the end of the day, the recovered items are digitally cataloged and stored.

To collect them, please go to the Tourism and Mobility Infopoint at Via San Bartolomeo 23/C.

Note: Up to 48 hours can pass between the loss and cataloging.

Accessibility Feedback

We want the Brescia Mobilità website and the BresciApp! app to be increasingly accessible and usable by everyone, on any operating system and with different navigation tools.

To this end:

• Technical checks and tests are carried out.
• Reports and suggestions are collected.

To report problems or submit proposals regarding accessibility, please write to: customercare@bresciamobilita.it.

Reports are forwarded to the Digital Transition Manager, analyzed, and managed. You will receive a response within 30 days: the timing and method of response will depend on the complexity of the request.

You can fill out the dedicated form to share your feedback on our services.